Project Lead, Enterprise Implementation
A chance to be at the heart of onboarding some of Canada's largest healthcare networks — a tested framework to work from, and real license to help make it better.
About Clinicmaster
Clinicmaster by ADDA Tech is transforming how rehabilitation and allied healthcare organizations operate — a modern practice-management and EMR platform built for physiotherapy, chiropractic, massage therapy, occupational therapy, speech-language pathology, mental health, sleep health, and other allied-health specialties, supporting hundreds of organizations across Canada, from independent clinics to some of the country's largest healthcare networks.
A well-run onboarding is often the first proof point a clinic gets that Clinicmaster will make their lives easier, not harder — which makes enterprise onboardings some of the highest-stakes, highest-visibility work in the company.
The Opportunity
This is a senior, high-trust role at the centre of how Clinicmaster brings its largest and most complex clients live. You won't be starting from a blank page — you'll be stepping into an onboarding framework that's already been tested and refined through real client engagements, so you can move fast from day one instead of reinventing the wheel.
The Implementation Manager owns the enterprise onboarding book of business; you support and execute it with strong, hands-on project management — running the day-to-day cadence and keeping every workstream honest. A framework is a floor, not a ceiling: you're being brought in for the expertise you already carry, and as you support enterprise onboardings, you'll be expected to spot where the process can be sharper and bring those ideas forward. Because of the seniority you bring, your input has a direct path to becoming the new standard the department works from.
What You'll Do
- Support the Implementation Manager in running enterprise onboarding engagements for clinic networks of 10+ locations, from kickoff through go-live and Transition to Success.
- Build and maintain a detailed project management plan — milestones, dependencies, owners, kickoff/status calls, and agendas — and keep a risk register that actually gets used.
- Track requirements in conjunction with the Business Analyst (BA) team, making sure nothing falls through the cracks between discovery and delivery.
- Hold every team — Support, BA, QA, DB, the Trainer, and RevOps — accountable to their deadlines, so the overall project stays on track even when individual workstreams get busy.
- Keep the engagement on schedule and escalate early under real time pressure, staying closely engaged through Go-Live Readiness and Stabilization.
- Make clients feel comfortable and confident throughout a complex process — building real relationships with them, not just running a checklist.
- Keep Support leadership updated on how individual Support team members are performing on your engagements, so feedback flows in both directions.
- Keep CRM records accurate and current so the Implementation Manager and RevOps always have a real-time view of the pipeline.
- Get to know each client's business, then tailor training and onboarding to them — using their language and examples that fit how their clinic actually operates — and guide cross-functional teams to bring that same emotional intelligence to every client conversation.
What We're Looking For
- 5+ years managing complex, high visibility projects, ideally in an implementation, onboarding, or client-delivery capacity.
- Strong IT project management background — comfortable building project plans from scratch and thriving in high-pressure, tight-timeline scenarios with competing stakeholder priorities.
- Exceptional people skills — able to read a room, adapt your approach, and navigate different personalities across clients, teammates, and leadership.
- A senior, client-facing presence — comfortable in the room with clinic owners, healthcare executives, and multi-site operators.
- Healthcare technology, EMR, digital health, or adjacent SaaS implementation experience is strongly preferred.
- A genuine improvement mindset — someone who can execute a proven process faithfully and still notice where it should evolve.
- Bilingual (English / French) is considered a strong asset for this position.
What Success Looks Like
First 30 days
You have a general understanding of Clinicmaster — completed the Training Checklist, worked hands-on in a sandbox, and read the RevOps and Onboarding SOPs. You know the complexity tiers, you've met every cross-functional partner, and you've shadowed live client calls.
Days 31–60
You're shadowing onboarders on live enterprise engagements and starting to participate — running pieces of a status call or drafting parts of a project plan under supervision — while going deeper on Clinicmaster's configuration and integration capabilities.
Days 61–90
You're a trusted, hands-on contributor to enterprise engagements, bringing forward concrete ideas for refining the onboarding process and how other teams could adjust their work to keep clients onboarding within the set timeline.
Why Clinicmaster
A chance to be at the heart of onboarding some of Canada's largest healthcare networks — a tested framework to work from, and real license to help make it better. If you're energized by high-pressure project management and cross-functional coordination, we'd love to meet you.